Service Policies
How Via Nigra service works
Clear terms so every reservation runs the same way, every time.
Booking and advance notice
Reservations are scheduled with a minimum of 2 hours' advance notice. For same-day or urgent service, text the driver directly for availability.
A submitted request is a reservation request, not a confirmed booking. Your reservation is confirmed only once Via Nigra accepts it and you receive a confirmation message.
To protect on-time arrivals, reservations are spaced using estimated trip time plus a 45-minute buffer, and blocked dates or times are not available for booking.
Rates and adjustments
Current rates: base fare $25.00, $4.25 per mile, $1.00 per minute of drive time, with a $75.00 minimum trip fare applied after mileage and drive time are calculated.
Additional stop $20.00. Airport service fee $15.00. Meet-and-greet $35.00. Child seat available on request.
Hourly service is $125.00 per hour with a 3-hour minimum.
A 15% late-night adjustment applies to pickups between 11:00 p.m. and 5:00 a.m. Major holiday and high-demand adjustments may apply and are always shown in your estimate before you book.
Gratuity is optional and never automatic. Tolls, parking and venue access fees are passed through at cost.
Wait time
10 minutes of pickup wait time is included with every reservation. Additional wait time is billed at $1.50 per minute.
Airport arrivals are given additional allowance for deplaning and baggage claim. Airport waiting policies are confirmed with your reservation.
Deposits and payment
A deposit of 25% of the estimated total is due to hold a confirmed reservation, with the remaining balance due at the completion of service.
Estimates are estimates. Final pricing may change because of additional wait time, route changes, added stops, parking, tolls, special-event traffic or service modifications.
Card payment is being finalized and is not yet accepted through this website. Payment arrangements are made directly with Via Nigra until then.
Changes and cancellations
Change and cancellation requests should be made as early as possible by text or phone. Cancellations made well in advance of pickup are refundable; late cancellations and no-shows may forfeit the deposit.
Via Nigra may decline or reschedule a reservation when weather, road conditions, vehicle issues or safety concerns make service unsafe or impractical. In that case any deposit paid is refunded.
Vehicle and conduct
Service is provided in a premium full-size black SUV that is TCP-authorized and commercially insured.
Smoking and vaping are not permitted in the vehicle. Passengers must remain seated and belted while the vehicle is in motion. Excessive cleaning required after a trip may incur a cleaning charge.
Child seats are the responsibility of the passenger unless requested in advance. Service animals are always welcome.
Independence
Via Nigra is an independent private executive car service and is not affiliated with Uber, Uber Black or any rideshare company. All fares quoted are Via Nigra's own rates.
Questions about this page? Call or text (619) 904-1681 — text Sekou.